The Business Behind Small Business by The Business Behind Small Business
The Business Behind Small Business
We are two women with two very different perspectives on building business, and the business behind that in order to achieve your goals. One of us built to sell, and will continue on the serial entrepreneur path, which means your focus and drive should include very particular tools and tips in order to achieve your goal. The other, is building a generational business, one that can go on long after she’s let go of the wheel. This type of business also requires very specific tools and platforms to achieve this goal. Both women have been successful in their own right, but in honesty-haven’t scratched the surface!Find us anywhere you listen to your favorite podcasts! Have something on your mind you want us to discuss or have a question? Shoot us an email: thebusinessbehindsmallbusiness@gmail.com Make sure you don't miss a podcast by clicking that follow button!
Categories: Business
Listen to the last episode:
#82. Alfred Peet changed the way Americans experienced coffee, paving the way for his first shop in Berkley, California. But he didn't only define the customer experience for his own stores, he also helped 3 co-founders learn how to brew coffee for a shop they will start in Seattle, WA that will end up being a well-known coffee business all over the world.
Today, Sevana and Tiffany take a lesson from the business story of Peet's Coffee and Tea and talk about how you can define your customer experience to up-level your company to new success.
Topics in today's episode includes:
- How Peets and Starbucks crossed paths
- 5 ways to define your customer experience, even on a shoestring budget
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Our podcast is originally a video podcast, so see us on YouTube or Spotify too.
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Got questions or have a topic you want Sevana and Tiffany to cover? Email us at thebusinessbehindsmallbusiness@gmail.com and see your question answers or topic of interest discussed on a future episode!
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About BBSB - We are two business owners with two very different perspectives on building business, and the business behind that in order to achieve your goals. One of us built to sell, and will continue on the serial entrepreneur path, which means your focus and drive should include very particular tools and tips in order to achieve your goal. The other, is building a generational business, one that can go on long after she’s let go of the wheel. This type of business also requires very specific tools and platforms to achieve this goal. Both women have been successful in their own right, but in honesty - haven’t scratched the surface!
Sponsorship Opportunities - Email us here: thebusinessbehindsmallbusiness@gmail.com
Website - Check out our website! https://www.thebusinessbehindsmallbusiness.com
Notice - As an Amazon Associate, we earn from qualifying purchases. These earnings contribute towards the costs of creating this podcast and we greatly appreciate your support!
Disclaimer - Details of today’s story was inspired by true events but are not based on proven facts. Also, we are NOT licensed financial experts, nor do we give financial advice. Anything we share with you here on our podcast, whether it be a personal experience or submission, or advice/tips that have worked for us, or that we believe would work for you should not be viewed as either financial, business, or tax advice. We ask for you to do your research, have open and honest conversations with your company’s own support providers and make decisions based upon that. Throughout this broadcast we will share our knowledge and give suggestions and hope you will receive them as part of your overall research to better your own company.
#smallbusinessadvice #entrepreneurship #referralpartners #businesspodcast #businessreferrals #howtogrowabusiness
References / Resources Used For This Episode:
- Caffeinated | official trailer (2015)
- BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!
Alternative Titles:
Mapping your Customer Journey
Branding and Marketing for Your Business
Why Customer Experience Matters
Previous episodes
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83 - Defining Your Customer Experience Mon, 26 Aug 2024
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82 - How to Build Your Business Credit Thu, 01 Aug 2024
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81 - Building Your Referral Village Wed, 10 Jul 2024
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80 - Turning Your Business Into A Family Business Tue, 18 Jun 2024
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79 - How To Grow From Owner-Operator To Owner-CEO Sat, 01 Jun 2024
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78 - When Too Much Business Makes For Bad Business Wed, 15 May 2024
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77 - Outsourcing Mistakes That Could Cost You Your Business Wed, 01 May 2024
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76 - Two Amazing Business People from History (Who May Surprise You!) Tue, 16 Apr 2024
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75 - Finding the BEST customers for your business - what they look like, where to find them, and how to keep them around! Mon, 01 Apr 2024
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74 - How to Hire Right (the First Time!) Sat, 16 Mar 2024
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73 - The True Cost of Hiring Employee (that no one talks about!) Fri, 01 Mar 2024
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72 - Tax Tips for Tax Time! Small Business Tax Advice To Get You AHEAD of Your Next Tax Return. Thu, 15 Feb 2024
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71 - Sole Proprietor, LLC, S Corp, C Corp - What You Should Be and When Thu, 01 Feb 2024
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70 - The CTA is here! Does it affect your small business and what should you do? Mon, 15 Jan 2024
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69 - How to work ON your business, not IN it! (Part 1 of 2) Mon, 01 Jan 2024
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68 - *Holiday Special* Podcast Past, Podcast Present, and Podcast Future! Fri, 15 Dec 2023
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67 - How to Fire Your Toxic Customers Fri, 01 Dec 2023
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66 - The Right Way To Spend Your Business’ Money Wed, 15 Nov 2023
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65 - What Are The Financial Red Flags For Your Business?  Wed, 01 Nov 2023
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64 - How To Prepare For a Business Loan Sun, 15 Oct 2023
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63 - TikTok Tax Tips - True or False? Sun, 01 Oct 2023
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62 - Reconnecting with Your Disconnected Remote Team Fri, 15 Sep 2023
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61 - What services in your business you DON'T want to go cheap on! Fri, 01 Sep 2023
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60 - Decision Fatigue and Analysis Paralysis of Small Business Owners Tue, 15 Aug 2023
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59 - What to expect when running a business pulling in 10k, 100k, $1M & $10M of top-line revenue Tue, 01 Aug 2023
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58 - AI For Your Small Business Sat, 15 Jul 2023
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57 - Why You SHOULDN'T Start a Business Sat, 01 Jul 2023
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56 - How to Create Value Pricing - What does that mean? Is it beneficial to you? And, how do you implement it in your business without upsetting your clientele! Thu, 15 Jun 2023
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55 - (3 of 3) How to Prepare for Your Life After The Sell Of Your Business Thu, 01 Jun 2023
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54 - (2 of 3) So, You Are Going To Sell Your Business To The Next Generation Or To You Employees ... Now What? Mon, 15 May 2023
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53 - (1 of 3) So, You Decided You Want To Sell Your Business, Now What? What You Will Need To Know To Sell Your Company. Mon, 01 May 2023
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52 - Are You A People-Pleaser? How Your Personality Can Sink Or Soar Your Business! Sat, 15 Apr 2023
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51 - Business Plans, Should You Have One or Not? Fri, 14 Apr 2023
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50 - The Services You Should Spend Your Business' Money On (And The Services You Can Wait On) Wed, 15 Mar 2023
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49 - Sole Proprietor, LLC, S Corp, C Corp - What You Should Be and When Wed, 01 Mar 2023
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48 - What to expect when running a business pulling in 10k, 100k, $1M & $10M of top-line revenue Thu, 16 Feb 2023
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47 - Employee Manuals and SOPs: Where to Start! Wed, 01 Feb 2023
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46 - How Much Should You Pay Yourself, The Business Owner? The Difference Between an Asset and a Liability Sun, 15 Jan 2023
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45 - A BBSB Holiday Special 2022 Sat, 31 Dec 2022
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44 - The difference between a Bookkeeper, Accountant and CPA Thu, 15 Dec 2022
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43 - Work Life Balance & Work Life Integration Thu, 01 Dec 2022
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42 - Quality Control For Your Employees (Part 2) Tue, 15 Nov 2022
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41 - Processes: Why do you need them, how do you get started, and what to do afterwards (replay) Tue, 01 Nov 2022
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40 - Quality Control For What You Deliver To Your Clients (Part 1) Sat, 15 Oct 2022
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39 - Pt 2 - Government Contracting: What are the steps for a new business, a transitioning business, and what all those initialisms mean Sat, 01 Oct 2022
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38 - Pt 1 - Government Contracting: What are the steps for a new business, a transitioning business, and what all those initialisms mean Thu, 15 Sep 2022
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37 - Letting Go of Toxic Clients (Replay) Thu, 01 Sep 2022
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36 - Ghosted - What to do when a client owes you money! Mon, 15 Aug 2022
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35 - Sole Proprietor, LLC, S Corp, C Corp - What You Should Be and When Mon, 01 Aug 2022
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34 - When would you need to bring key personnel into your business and why (what purpose would they serve) Fri, 15 Jul 2022